Ms CakeLady Bake Goods


CUSTOMER SERVICE


HOW TO ORDER

For your convenience, we offer four ways to order: online, phone, mail, or fax.

ONLINE ORDERS

To order online, Click here.

PHONE ORDERS

You may call customer service at 904.994.4914 to place your order. Our staff is available weekdays from 10 a.m. to 5 p.m. E.S.T. and on weekends from 10 a.m. to 2 p.m. Please leave a message if we fail to speak with you and we will promptly return your phone call.


FAX ORDERS

To order by fax, click to print out our fax order form. Fax the completed and signed form to 866-899-4886. Our fax line is available 24 hours a day. Please include your daytime phone number so we can contact you for your credit card information.

PAYMENT METHODS

We accept Visa, Mastercard, and American Express for online, phone, or fax orders. Mail orders can be paid by credit card or check. Your check must clear before we can deliver your order. Once a check is received, it can take up to seven business days to clear.

ORDER TRACKING

You will receive an email receipt with your order details shortly after submitting payment. If you do not receive this email confirmation, please contact us at 904.994.4914 or Email Us.

ORDER MODIFICATIONS

If you need to modify an order after it’s been placed, we can accommodate your request as long as we have not produced or shipped your order. All requests must be made by email (Email Us). Please be sure to include your order number with your request. We will confirm the change by phone or email.

CUSTOMIZATION


We do offer customization. To discuss your specific requirements, please call 904.994.4914 weekdays from 9 a.m. to 6 p.m. E.S.T. or Email us. Please be sure to include a daytime telephone number in any email correspondence.

PRODUCT GUARANTEE

If you are dissatisfied with your purchase, please contact us within 24 hours at 904.994.49140 between 9 A.M. and 6 P.M. Eastern Standard Time. We request that you retain all remaining product and packaging materials so we can best assist you. If your product arrives damaged, we request that you contact us immediately after receiving your package.

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